Terms & Conditions — Borneo338

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("the User", "Member", "Player") and Borneo338 ("the Platform", "we", "us", "our") governing your access to and use of the Borneo338 website, mobile platform, and all associated gaming, betting, and ancillary services accessible at the domain borneo338.cam.

By creating a registered account, depositing funds, or placing any wager on Borneo338, you acknowledge that you have read, understood, and agree to be fully bound by this Agreement and all supplementary policies referenced herein, including the Privacy Policy and the Responsible Gambling Policy.

If you do not agree to these Terms and Conditions in their entirety, you must cease all use of the Borneo338 platform immediately and close any account you may hold.

For the purposes of this Agreement, the following terms shall bear the meanings ascribed to them below unless context otherwise requires:

Access to the Borneo338 platform is subject to the following eligibility requirements, all of which must be satisfied on an ongoing basis. Borneo338 reserves the right to verify eligibility at any point during the account lifecycle.

3.1 Age Requirement

You must be a minimum of 21 years of age to register an account and participate in any real-money gaming or betting activity on Borneo338. This requirement is non-negotiable and strictly enforced. Documentary proof of age will be requested as part of the KYC process. Any account found to be held by a person under the age of 21 will be closed immediately with all associated funds forfeited.

3.2 Geographic Restrictions

By registering, you represent that you are accessing the platform from a jurisdiction where online gaming is not explicitly prohibited under applicable local law and that you are not subject to any personal restriction, court order, or self-exclusion arrangement that would prevent your participation.

3.3 Single Account Rule

Each individual may hold only one registered account on Borneo338. Registration of multiple accounts by the same person, whether under different names, email addresses, or payment methods, constitutes a material breach of this Agreement and may result in the immediate suspension of all associated accounts and forfeiture of all balances therein.

During the registration process, you are required to provide accurate, complete, and current personal information. This includes, but is not limited to, your full legal name, date of birth, residential address, and a valid contact email address. Provision of false information at registration constitutes grounds for immediate account closure.

4.1 Login Credentials

You are solely responsible for maintaining the confidentiality and security of your username and password. Borneo338 strongly recommends the use of a unique, complex password not used on any other platform. You agree to notify Borneo338 immediately via live chat or email at [email protected] if you suspect any unauthorised access to your account.

4.2 KYC Verification

Borneo338 is required to verify the identity of all members prior to processing withdrawal requests above certain thresholds. Requested documents may include a copy of your Malaysian MyKad (front and back), proof of residential address (utility bill or bank statement dated within 3 months), and proof of payment method ownership where applicable. Failure to provide requested documentation within the stipulated timeframe may result in withdrawal delays or account suspension.

• All documents must be clear, unedited, and fully legible
• Certified true copies are accepted for address verification
• Borneo338 will not store document images beyond the period required for compliance
• Verification is a one-time process unless your personal details change significantly

5.1 Deposits

Borneo338 accepts deposits via the following Malaysian payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB Bank, and USDT TRC20 cryptocurrency. All deposits are credited in Malaysian Ringgit (MYR) at the prevailing rate where conversion applies. Minimum deposit amounts vary by method and are displayed at the time of transaction.

Deposits are processed for legitimate gaming purposes only. Borneo338 does not accept deposits made for any purpose other than participation in the gaming activities offered on the platform. Any deposit made in error must be reported to support within 24 hours.

5.2 Withdrawals

Withdrawal requests are subject to the following conditions: (a) the requesting account must have completed KYC verification; (b) all applicable wagering requirements attached to any active bonus must be satisfied in full; (c) the withdrawal method must match the primary deposit method on record. Withdrawal processing times are provided as realistic estimates and are not guaranteed minimums.

5.3 Anti-Money Laundering

Borneo338 operates in compliance with applicable anti-money laundering (AML) guidelines. We reserve the right to request additional documentation for any transaction that triggers our AML monitoring systems, and to delay, freeze, or cancel withdrawal requests pending investigation. Suspicious activity may be reported to relevant authorities where required by law.

Borneo338 offers various promotional incentives including welcome bonuses, deposit match bonuses, cashback rewards, free bets, and VIP loyalty benefits. All promotional offers are subject to specific terms which are published at the point of issuance. In the event of any conflict between the general terms in this section and the specific promotion terms, the specific promotion terms shall prevail.

6.1 Wagering Requirements

Unless expressly stated otherwise, all bonus funds credited to a Member Account carry a wagering requirement. The default wagering requirement is stated in the relevant promotion details. Winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. Failure to meet the wagering requirement within the bonus validity period will result in the bonus and any associated winnings being voided.

6.2 Bonus Abuse

Borneo338 reserves the right to withhold, cancel, or reclaim any bonus awarded where there is reasonable evidence that the bonus was obtained through abuse, exploitation of loopholes, coordinated wagering patterns designed to minimise risk, or in violation of these Terms. Bonus abuse is a terminable offence and may result in permanent account closure.

• One welcome bonus per individual / household / IP address / device
• Certain games may contribute at reduced rates toward wagering requirements
• Maximum bet limits apply while a bonus is active — check individual promotion terms
• Borneo338 reserves the right to modify or cancel promotions at any time

All bets placed on the Borneo338 platform are subject to the specific rules applicable to the relevant game or sports market. These rules are accessible within each game interface or betting market and form part of this Agreement by reference.

7.1 Bet Acceptance

Borneo338 reserves the right to accept, decline, or limit any bet at its sole discretion without the obligation to provide a reason. Bet acceptance is confirmed only upon the display of a confirmed bet reference number. Bets placed during periods of market suspension, technical fault, or manifest error may be voided.

7.2 Manifest Errors

Where a bet is placed at odds, lines, or terms that are materially erroneous (for example, due to a system feed error or typographical mistake), Borneo338 reserves the right to void the bet at any time, including after settlement, and adjust the member's account accordingly. Players who knowingly exploit manifest errors are subject to account action.

7.3 Sports Betting — Football

For football (soccer) markets including Liga Super Malaysia, English Premier League (EPL), UEFA Champions League, La Liga, and other competitions — results are determined based on the official final score at the end of 90 minutes of regular play plus stoppage time, unless otherwise stated. Extra time and penalty shootouts are excluded from standard Full Time (FT) market settlement unless the market is specifically designated as including such periods.

The following activities are strictly prohibited on the Borneo338 platform. Breach of any of the below may result in immediate account suspension, permanent closure, and forfeiture of all funds held in the account:

• Fraudulent Activity: Use of stolen, cloned, or unauthorised payment instruments for deposits or withdrawals
• Multiple Accounts: Registering or operating more than one account on the platform
• Collusion: Coordinating with other players to manipulate game outcomes in live casino or poker products
• Automated Play: Using bots, scripts, macros, or other automated tools to place bets or interact with the platform
• Money Laundering: Depositing funds obtained through illegal means or using the platform to layer or integrate criminal proceeds
• Chargebacks: Initiating fraudulent chargebacks or payment disputes with banks or e-wallet providers after funds have been wagered
• Underage Access: Registering or permitting the registration of any person under the age of 21

Borneo338 is committed to the promotion of responsible gambling. We provide a range of player-activated tools designed to support healthy gaming habits. These tools are available at no cost to all registered members and can be configured from within the account settings panel.

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take immediate effect; increases require a 72-hour cooling-off period before activation.
• Loss Limits: Define a maximum net loss threshold per session or per period. Once reached, further play is suspended until the limit period resets.
• Session Time Limits: Receive automatic notifications or session termination prompts after a defined play duration.
• Self-Exclusion: Temporarily or permanently suspend your account. Contact support to activate — all self-exclusion requests are processed within 24 hours.

For confidential gambling support, please contact Talian Kasih 15999 or visit our full Responsible Gambling page for additional resources and guidance. Borneo338 complies with guidelines published by international responsible gambling organisations including GamCare.

All content on the Borneo338 platform — including but not limited to the website design, graphics, logos, trade marks, game interfaces, software code, marketing materials, and written content — is the exclusive property of Borneo338 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, redistribute, publish, reverse-engineer, scrape, or otherwise exploit any platform content without the prior written consent of Borneo338.

To the fullest extent permitted by applicable law, Borneo338, its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of gaming funds, loss of data, or interruption of service.

Borneo338 does not warrant that the platform will operate continuously, error-free, or free from technical interruptions. Scheduled maintenance periods, connectivity issues, or force majeure events may temporarily affect platform availability. Borneo338 will use commercially reasonable efforts to minimise disruption and will notify members of planned downtime where practicable.

Either party may close a Borneo338 Member Account at any time. Members wishing to close their account voluntarily should contact support via live chat or email. Account closure requests are processed within 5 business days. Any verified real-money balance remaining at the time of voluntary closure (net of outstanding wagering requirements) will be refunded via the member's registered withdrawal method.

Borneo338 reserves the right to suspend or permanently close any Member Account, with or without prior notice, where: (a) a breach of these Terms has occurred or is reasonably suspected; (b) the account is found to have been registered using false information; (c) continued access would constitute a legal, regulatory, or compliance risk to Borneo338; or (d) a court order or regulatory directive so requires. In cases of confirmed fraud or prohibited conduct, associated balances may be forfeited.

This Agreement and all matters arising out of or in connection with it shall be subject to and construed in accordance with applicable laws. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts.

Borneo338 operates with the objective of providing a fair, transparent, and compliant gaming environment. Where disputes cannot be resolved through our internal complaints process (which should be your first recourse — contact [email protected] in the first instance), Borneo338 will cooperate with any applicable dispute resolution mechanism in good faith.

Borneo338 reserves the right to amend, update, or revise these Terms and Conditions at any time without prior individual notice to members. The revised Terms will be published on this page with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of the platform following any amendment constitutes your acceptance of the updated Terms.

Where a material change is made that significantly affects member rights or obligations, Borneo338 will endeavour to provide advance notice via the email address registered to your account or through a platform-wide notification. Where such changes are made in response to regulatory requirements, they may take effect immediately upon publication.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your Borneo338 account or experience, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected] — average response within 2–4 hours
• Live Chat: Available 24/7 via the chat widget on any page of the Borneo338 platform — average response under 90 seconds
• Support Hours: Around the clock, 365 days a year — including Malaysian public holidays